Frequently Asked Questions (FAQs)

General Information

Museum Policies
  • All bags, parcels, food/beverage items, and long umbrellas must be checked in; if possible, please leave these items on the bus
  • Photography (without flash) is allowed in the Museum except where indicated
  • No food or drink in the galleries or auditorium
  • Please be respectful of the artwork and do not touch unless directed to do so
  • Chaperones must stay with their students
  • Please use pencils in the galleries
Accessibility

All Museum galleries, rest rooms, and drinking fountains are wheelchair-accessible. The access ramp and side entrance to the Museum for both wheelchairs and strollers is located down the street to the right of the main entrance.

Location

The Museum is located in downtown Portland at 1219 SW Park Avenue. School groups should enter through the Hoffman Lobby, located on the north side of the Museum’s red brick building at Madison and Park Avenue, near the Shop and outdoor sculpture garden.  Directions


Tour FAQs

How do I sign up for a tour?

All tours must be scheduled online. Docent-guided tours require at least three weeks notice. Self-guided tours require at least two weeks notice.

If you would like specific instructions for signing up for a tour (K-12 or College) please view the School Tours page of the Museum website.

How do I know when my tour is confirmed?

You will receive an e-mail when the Museum has received your online request. You will receive a confirmation e-mail once your tour is approved.

Where do we enter the museum for our tour?
All school groups should enter at the Hoffman entrance. This is the side entrance located next to the sculpture court.

Where do we eat lunch?
The Museum does not have a lunchroom. Teachers utilize the downtown park blocks, located just across the street, and the Smith Memorial Student Union on the PSU campus.

What If I have to cancel or make attendance changes?

Please contact the education department by e-mail (education@pam.org) if you have to add or reduce student numbers. To cancel your tour, log in to the reservation system and navigate to “My Tours” where you can cancel your tour.

Are there refunds or exchanges?

School tours are free for grades K-12. Fees for college classes, once processed, cannot be returned to cover low attendance or a missed tour. We will try to reschedule your group.

How many students can I bring on a tour?

The number of students the Museum is able to accommodate varies based on collection area. To see a list of how many students can go on each tour, please view the School Tour Options document (Spring 2014).

What if I have more students than the gallery I want to tour will allow?

If you have more students than a gallery can hold, please divide your group among multiple tours. Some teachers schedule half their groups at locations outside the museum  (like OHS, PSU, downtown scavenger hunt) and alternate.

What if I need to see a certain gallery at a certain time but it isn't listed as an option?

Due to space restrictions and in order to create meaningful experiences for your students, the Museum cannot accommodate all tour requests. We have done our best to meet teacher, docent, and education staff needs. We offer docent-guided tours at specific times during the day. If you do not see an option that works for you, please select the closest option in the online reservation system and indicate the desired modification in the comment box. We will do our best to meet your needs.

Can I come early or stay later than my tour reservation?
If you would like extra time before or after your tour reservation, please leave your request in the comments box. These requests depend on the daily schedule, but we will do our best to accommodate your requests. There is also a sculpture collection located outside on the Museum campus that may be used for continued education without reservation. (Note: Only docent-accompanied groups are allowed inside the Museum before it opens at 10 a.m.)

How long is the tour?

Both docent and self-guided tours last one hour. We ask that you have your students divided into groups before you arrive so your tour can begin promptly. For more information, see the teacher guidelines document in your confirmation e-mail. If you are a self-guided group and require more than an hour, please indicate that when you sign up for the tour. The education department will do its best to accommodate your request.

Do we need name tags?

Yes! To facilitate group conversation, name tags are very helpful.

Can we take photographs or shoot video/film on our tour?

Visitors to the Museum are welcome to take photographs or video for personal, noncommercial use. Photography may be restricted as indicated by a “No Camera” symbol on the gallery wall. Tripods, monopods, and flash lighting are prohibited at all times.

The Museum reserves the right, at its sole discretion, to withhold and/or withdraw permission to photograph on its premises or to reproduce photographs of objects in its collection.

May we bring our things in the galleries?

Limited storage is available for jackets and bags. We recommend that backpacks and electronics be left on the bus or at school. Pencils only in the galleries. We recommend hard backed notebooks or clipboards for written projects. We ask that students do not bring assignments on docent led tours.

What if we arrive late?

Don’t panic, just call us. Call the Museum (503-226-2811) and ask to be connected to someone in education. When your group arrives, ask students to stay on the bus while an adult checks in with volunteers and docents who are here to help. They will work your group in as soon as possible. If you do arrive late, we cannot guarantee a full tour, as it is dependent on the schedule for the rest of the day. There are no early entries.

Where do buses park?

Bus parking information and directions will be e-mailed to you with your tour confirmation e-mail. Drop off and pick up students in front of the Museum on SW Park Avenue and Madison Avenue. The designated bus parking area is 5 blocks west of the Museum across from Lincoln High School.

What is the best public transportation option?

Plan your trip at trimet.org. There is a MAX stop convenient to the Museum, and the TriMet Bus Mall is three blocks away.

 

Portland Art Museum

1219 SW Park Avenue
Portland, OR 97205 | Directions
503-226-2811 | General info
503-276-4249 | Membership


More contact information

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Hours + General Admission

Mon
Tue
Wed
Thu
Fri
Sat
Sun
Closed
10 a.m.-5 p.m.
10 a.m.-5 p.m.
10 a.m.-8 p.m.
10 a.m.-8 p.m.
10 a.m.-5 p.m.
10 a.m.-5 p.m.

Free
$15
$12
Free

Members
Adults
Seniors 55+, College Students
Children 17 and under

Special exhibition and program fees may apply.

   

 

Hours subject to change.
View full calendar

Tickets

Adult Group Tours $11 with
reservation

K–12 School Group Tours Free with
reservation

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